Some questions concerning an indoor pest control service will be answered when they meet you to provide an estimate. Was their personal appearance and manner professional? Were they on time for the appointment? If not did they call ahead to let you know? Was their vehicle well marked, clean and professional? Were they helpful and informative or did they try high pressure sales tactics?

One question to ask a pest control service is “How long have you been in business?” More experience is better. Another question is how much training and experience your technician will have? Professional home pest control companies are typically required to provide all licensed technicians with training annually or even more often.

“Are you licensed?” is a reasonable question. Check with your state to verify their answer. You should not do business with any home pest control company that is not 100% legal.

An important question to ask is whether the company is insured. Ask for a certificate of insurance. Verify it with the insurance company. Lack of insurance is a serious problem. Do not do business with a service that can’t or won’t verify their insurance.

Always ask what methods of home pest control the service uses. This is an important question. Professionals will respond by explaining the importance of eliminating any potential sources of food and shelter for the pests. Treatment options should include techniques for preventing the pests from entering the home.

How will the company react to an infestation? Of course they’ll control the infestation, but then what? How can they prevent the infestation from curing again? Professionals should talk about breaking the life cycle of the pest.

The only way to really evaluate customer service is to ask their customers, or your friends and neighbors. Are their pest control methods and techniques effective? How’s their customer service? Are they courteous? Are they responsive?

“Does your company belong to any professional associations?” Professional pest control associations offer many benefits to members. Home pest control companies that don’t belong to at least one association are suspect..

How do their prices and services compare with other pest control companies? Asking for bids from several pest control companies allows you to compare prices and services. While price is one factor, professional knowledge and customer service may be even more important.

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